Have you recently purchased a point pack, and did not get the according rank in the group? Or do you have enough points for a promotion and did not get automatically promoted? The bot handling the automated ranking will only rank you to the next ...
If you have bought or earned points in any of our Nova Hotels games and then lost them, please do not worry. This is a common bug that we are currently working on fixing. In the meantime, we have provided this guide on what to do to get your points ...