Lost staff points
If you have bought or earned points in any of our Nova Hotels games and then lost them, please do not worry. This is a common bug that we are currently working on fixing. In the meantime, we have provided this guide on what to do to get your points back.
Step 1: Open a Support Ticket
The first step you should take is to open a support ticket with the Jaminio Support Team. Please explain the issue in detail, providing as much information as possible, such as when the point loss occurred, the amount of points lost, and the game in which the point loss happened. Our support team will investigate the issue and provide a resolution if possible.
Step 2: Create a Ticket in Our Zoho Ticket System
If the issue cannot be resolved through the support ticket, please head to our Ticket System. The link to the system is provided here.
You should create a ticket for the Leadership Team to review.
Please include all relevant information from step 1 in the ticket, as well as any additional information that may be required.
Our Leadership Team will review the ticket and work to resolve the issue as soon as possible. Please be patient while we investigate the issue and find a solution.
In conclusion, losing points in Nova Hotels games can be frustrating, but we are working hard to resolve this bug and help our users regain any lost points. If you have experienced point loss, please follow the steps outlined above, and we will do our best to assist you.
Thank you for choosing Nova Hotels and being a part of our community.
If you require any help regarding Nova or regarding this article, please reach out to us via our helpdesk or Discord bot.
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