Jaminio Support Opening Hours

Jaminio Support Opening Hours

Our support team try their hardest to answer your queries as fast as they can! However, our standard office hours are below:
All times provided are in Eastern Time. Click a time to be taken to a website where it displays it in your local timezone.
Monday - Friday
Saturday
9AM - 2AM (Next Day)
Sunday

If you require any help regarding Nova or regarding this article, please reach out to us via our helpdesk or Discord bot.
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